Refund Policy
Our policy on refunds, replacements, and account credit.
No Monetary Refunds
PataViews operates on a strict no-refund policy for funds added to your wallet or for services rendered. Once a payment is completed, it is final and cannot be reversed.
Wallet Balance
Once you deposit funds into your PataViews wallet, the amount is non-refundable. The balance must be used to purchase services available on our platform. This policy is in place because our payment gateway partners do not permit reversals for these types of transactions.
Order Issues & Replacements
Your satisfaction is our priority. If we fail to deliver an order according to the service description, we offer the following resolutions:
- Order Cancellation & Wallet Credit: If your order has not started or cannot be delivered for a technical reason, we will cancel it and the full amount will be credited back to your PataViews wallet immediately. You can then use this balance to place a new order.
- Service Replacement (Refill): For services that include a "Refill" guarantee, if you notice a drop in the quantity delivered (e.g., followers, likes) within the specified guarantee period, we will replenish the drop at no extra cost. Please create a support ticket with your order ID to request a refill.
- Partial Delivery: If an order is partially delivered and cannot be completed, you will receive a wallet credit for the undelivered portion of the service.
Ineligible Scenarios for Refunds/Credits
We will not provide a credit or refund in the following situations:
- Your account is set to private, or the link provided is incorrect or becomes invalid after placing the order.
- You place duplicate orders for the same link on our platform or with another provider simultaneously.
- A drop occurs for a service that does not come with a refill guarantee.